active · Approximate location
Support Specialist, Integration
full timeIrvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
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AT A GLANCE
Customer ServiceFull Time
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, he
About the role
Restaurant365 is transforming how restaurants run their businesses. Today, we help more than 50,000 restaurant locations manage their finances, operations, and people. As AI changes what's possible, we're reimagining how restaurant back offices operate—automating routine work, helping teams make better decisions, and giving restaurant leaders more time to focus on growing their businesses.
We're transforming how we work, too. AI is changing how we build products, solve problems, and deliver results for our customers. We're embracing new ways of working, moving faster, and creating opportunities for our people to make a greater impact.
At Restaurant365, our culture is built on ownership, collaboration, and continuous improvement. We believe in challenging ourselves, learning every day, and working together to achieve great results. We're looking for people who are curious, take initiative, and want to grow while helping shape the future of an industry.
The Support Specialist, Integration is responsible for helping R365 customers with all R365 software (non-POS) integrations functions, including payroll, direct bank connection, and vendor invoice upload, keyed entry, and payment. They manage pertinent customer communications through tickets, live chats, and phone calls.
Responsibilities
- Prompt customers for information necessary to troubleshoot problem reports
- Identify solutions to problem reports and deliver them to customers
- Help customers understand R365 Non-POS integrations functions
- Route non-integrations customer issues to appropriate teams and team members
- Diagnose and document software defects and escalate them to Integrations Support Manager or Lead
- Participate in live chats
- Manage personal queue of customer tickets
- Identify gaps in company self-help documentation
- Train and mentor new team members at the request of Support management
- Assist Manager, Integration Support in rolling out and supporting new non-POS integrations
- Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved.
- Other duties as assigned
Requirements
- High attention to detail
- Excel knowledge
- Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs.
- Flexible and adaptable based on the needs of the client and internal team
- Solution oriented mindset with ability to articulate under pressure
- Effective communication skills, both written and verbal, with the ability to articulate complex content with a simplified explanation
- Strong technical aptitude with experience communicating across multiple platforms
- A passion for helping people get the most out of technology
- Bachelor’s degree with emphasis in business and / or finance and / or accounting preferred
- Restaurant Industry Experience
- Strong understanding of general business principles
- Previous experience in a Support Role
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