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Renewals Specialist

filevine·Salt Lake City, Utah
full timeSalt Lake City, Utah

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AT A GLANCE

Customer Service3+ years experienceFull Time

Required

  • 3+ years experience
  • People Leadership
Preferred qualifications are helpful, not automatic disqualifiers.
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Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and c

About the role

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency. Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country. The Renewal Specialist is responsible for managing Small Business and Mid-Market account renewals. The individual is a quota-carrying contributor who works with the customer’s Account Solutions Managers and Account Executives to overcome obstacles during their renewal process.

Responsibilities

  • Ensure clear communication takes place between the Account Solutions Manager and Account Executive on each account at time of renewal
  • Detailed research on the accounts to map out a clear path forward resulting in on time renewals
  • Utilize multiple tools and platforms to understand customer’s platform usage and communication with Filevine
  • Efficiently and Effectively work through a large book of business
  • Work with multiple departments to properly renew contracts
  • Attention to detail
  • Accepting of and able to implement quick, concise feedback

Requirements

  • 1-3+ years of Account Management experience
  • Consistent, demonstrable record of achieving quota/objectives
  • Hunger to join a startup company, work hard, and do great things
  • Solid written and verbal communication, organizational and time management skills
  • Excellent presentation and listening skills
  • In Office Position
PostedNot listed
Statusactive
CommuteDistance only

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