IT Help Desk Technician

Responsible for providing technical expertise with operating systems, applications, network servers, and workstations. Responsibilities: 1. Provides technical expertise for Christie Lites systems by: • Offering technical assistance with the following:   Operating Systems: Windows 11  - Workstations: Dell, HP & Lenovo desktops & notebooks. - Applications: MS Office, SharePoint, Active Directory, Manage Engine, Druva, OneDrive.  • Responding to users requiring help with systems and applications.  • Responding promptly to Help Desk tickets submitted by employees.  • Assisting with auditing of Manage Engine Service Desk Plus ensuring that all workstations are properly listed monitoring packs loaded.   • Assist users configuring multi-factor authentication on the user’s mobile device. • Imaging, deploying, and managing desktops, laptops, and mobile scanners. •  Recovering IT Equipment from Terminated Staff • Configuring and installing network printers. • Perform basic network troubleshooting on workstations, mobile devices, and printers. • Perform software installations and upgrades.    2. Oversees on-site and remote hardware and software applications by: • Ensuring that systems are operating effectively and identifying and resolving problems.  • Ensuring that software and hardware meet the Christie Lites specifications. • Conducting checks of hardware and software manufacturers/developers to identify potential vulnerabilities and software updates.   • Managing remote and on-site hardware in a multi-office network • Managing hardware and software applications at branch locations.  • Participating in the on-call rotation for after hours support. • Performing data center tape rotations. Requirements Essential attributes for success in this role      Personal attributes • Self-motivated, ability to set and meet goals.   • Excellent verbal and written communication.  • Strong organizational, forward planning, and decision-making skills.   • Communication, with a passion for collaboration over confrontation.   • Quality conscious, and team results driven.   • Excel at multitasking and adapting.  Professional attributes • 1 year technical support experience. • Computer skills – MS Office, Excel, Word, OneNote, OneDrive, SharePoint, Teams.   • Confident with operating systems • Data analysis.   • Creative problem solving.   • Presentation skills.   • Reliable customer service.