Technical Writer

About the role

Responsibilities

• Technical Content and Storytelling • Interview engineers, operations leaders, quality professionals, sales personnel, trainers, executives, and other subject-matter experts to capture and translate technical knowledge. • Develop technical articles, white papers, case studies, product and capability content, frequently asked questions, website content, and industry publications. • Create and maintain technical sales and customer-support materials in partnership with Marketing, Sales, and Business Development. • Translate complex technical concepts into clear, accurate, audience-appropriate content without losing the meaning behind the information. • Organize content using effective structures, terminology, examples, references, and supporting visuals that improve understanding and usability. Internal Documentation and Knowledge Sharing • Support the development and maintenance of training materials, process documentation, work instructions, standard operating procedures, and other internal knowledge resources. • Work with process owners and technical personnel to understand required tasks, sequences, controls, terminology, user needs, and supporting information. • Develop documentation that helps employees find information and understand or perform assigned processes consistently. • Help capture knowledge for new, changing, or specialized processes when information is incomplete or spread across multiple sources. Research Review and Content Standards • Research utility-industry topics, technologies, regulations, market developments, customer challenges, and other approved subjects to support relevant content. • Review technical content for accuracy, consistency, terminology, readability, usability, and alignment with DIS-TRAN Steel brand and communication standards. • Establish and maintain approved technical content standards, terminology, templates, style guidance, and documentation practices. • Coordinate technical review and approval with the appropriate subject-matter experts before content is published or distributed. • Maintain organized source materials, references, approvals, review comments, revisions, and final documentation. Creative Partnership and Publishing • Partner with Creative Services to translate technical information into diagrams, graphics, presentations, videos, and other visual formats. • Prepare content briefs, technical explanations, labels, captions, and review feedback for visual and multimedia deliverables. • Partner with the Marketing Administrator to publish and distribute approved technical content through the website, email, and other digital channels. • Support repurposing approved technical content across formats and channels while preserving accuracy, context, and brand consistency.

Requirements

• Required Skills • Bachelor's degree in Technical Communication, Communications, English, Engineering, Journalism, Marketing, or a related field preferred; equivalent relevant experience will be considered. • Three to five years of experience in technical writing, technical communications, documentation, engineering communications, manufacturing communications, or a related field preferred. • Demonstrated ability to understand complex information and communicate it clearly to technical and nontechnical audiences. • Strong interviewing, research, writing, editing, proofreading, and information-organization skills. • Ability to collaborate effectively with engineers, operations professionals, executives, and other subject-matter experts. • Strong attention to detail and commitment to technical accuracy, consistency, and follow-through. • Ability to manage multiple assignments, review cycles, stakeholders, and deadlines. • Proficiency with Microsoft 365 and the ability to learn content-management, collaboration, document-control, and other business applications. Preferred Skills • Experience in manufacturing, engineering, utilities, energy, infrastructure, or another technical industry. • Experience developing both external technical content and internal documentation. • Experience writing technical articles, white papers, case studies, product or capability content, training materials, work instructions, or standard operating procedures. • Experience managing structured review, approval, revision, and publication workflows with multiple subject-matter experts. • Experience collaborating with designers or multimedia professionals on diagrams, graphics, presentations, videos, or other visual content. • Familiarity with content-management systems, document-management systems, version control, or technical-authoring tools.