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Technical Support Representative - Evening Shift

Circadia Health·Karachi
full timeKarachi

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AT A GLANCE

Customer ServiceFull Time
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We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

About the role

We are looking for a motivated Technical Support Representative in our Pakistan office to assist customers and internal teams with technical issues, troubleshoot software problems, and ensure timely resolution of support requests.

Responsibilities

  • Answer inbound calls and assist clients with application-related issues
  • Troubleshoot account and application issues to identify root causes
  • Diagnose problems and run tests within the application to verify functionality
  • Submit support tickets for parts delivery requests and other necessary actions
  • Document client interactions and issue resolutions accurately
  • Escalate complex or unresolved issues to the appropriate internal teams
  • Follow up with clients to ensure timely resolution of their concerns
PostedNot listed
Statusactive
CommuteDistance only

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