active · Approximate location
Team Lead
full timeChicago, IL
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AT A GLANCE
ResidentialLead levelFull TimeFull Time Employee
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the en
About the role
Lessen is the tech-enabled, end-to-end property service provider that is transforming how commercial and residential real estate services are delivered and managed at scale. Lessen’s technology platform provides data-driven insights that unlock key growth opportunities for the entire real estate ecosystem—including investors, owners, managers, and service providers. The company leverages a network of over 30,000 vetted, qualified vendors (Lessen Affiliates) serving clients with over 1 million properties and completing more than 3.5 million work orders annually across an expanding range of services. Lessen, LLC is a venture-backed, privately held company with offices in Scottsdale and Chicago.
Responsibilities
- Assist in the coordination and execution of the complete work order life cycle from creation to resolution
- Manage vendors to ensure services are completed within agreed upon SLA’s
- Collaborate with District Lead to work cross-functionally with other teams to manage vendors in region(s)
- Develop client relationships; collaborate with key stakeholders in markets to devise solutions to client issues
- Assist in monthly reporting, forecasting and asset management on all sites
- Help develop and implement preventative, ongoing and anticipated maintenance/repair programs
- Assist with development of operating and capital budgets for the assigned
- Support the creation of work order forecasts by drawing on historical, current, and metric-based data
- Attend regular client status meetings, if applicable
- Ensure confidentiality of internal and external data
- Perform ad-hoc projects and other duties as assigned
- Bachelor’s degree or equivalent facilities management experience
- 3+ years of facilities management experience
- Experience with managing multiple vendors for day-to-day work order management and small to large capital projects
- Client relationship management skills
- Communication and organizational skills
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