Tailoring Administrative Assistant

About the role

Responsibilities

• Organize and manage the tailors’ garment lines, ensuring garments are properly sorted, labeled, and ready for alterations.
• Track garments throughout the alteration process to maintain an organized and efficient workflow.
• Prepare, pack, and organize completed garments for delivery to designated Buck Mason retail stores.
• Answer incoming phone calls and respond to customer inquiries professionally.
• Schedule and coordinate client fittings, appointments, and follow-up visits.
• Communicate with store teams, tailors, and management regarding garment status, delivery schedules, and client appointments.
• Maintain accurate records of garment tickets, alteration requests, and scheduled fittings.
• Keep the tailoring studio organized, clean, and presentable.
• Assist with general administrative duties and daily studio operations as needed.
• Ensure garments are handled carefully and returned to the correct stores or clients.

Requirements

• Strong organizational skills and exceptional attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
• Proficiency in basic computer applications, email, and scheduling tools.
• Ability to maintain accurate records and follow established procedures.
• Previous administrative, retail, or customer service experience preferred.
• Punctual, dependable, and committed to maintaining a consistent work schedule.
• A professional attitude and a strong sense of responsibility.