SVP - Data Engineering, Data Science & Analytics

AXS is a global leader in live event ticketing and e-commerce, processing more than $4B in annual transactions. Each year, we connect millions of fans with the artists, teams, and experiences they love, powering ticket sales for concerts, festivals, sporting events, and theater at some of the world's most iconic venues. At the forefront of transforming live entertainment through technology, AXS has continuously advanced the industry since our founding in 2011, making it easier than ever to discover events, secure the perfect seats, and enjoy unforgettable live experiences. We are passionate about delivering transformative experiences for our customers. As we accelerate our vision to create a seamless journey around the entire lifecycle of a live event — from discovery and planning to participation and lasting memories — we are seeking a proven data leader to unify our data platforms, models, and insights into a single engine for growth. This is a unique opportunity to shape how live entertainment uses data, alongside some of the brightest minds in technology and the industry. The Role The Senior Vice President of Data Engineering, Data Science & Analytics will lead AXS' global data organization, owning the strategy, platforms, models, and insights that power personalization, pricing, fraud prevention, forecasting, and decision-making across the business. This spans our data lake and warehouse, streaming and batch pipelines, machine learning and AI models, business intelligence and reporting, and the governance practices that make trusted data available to Product, Marketing, Finance, Operations, and executive leadership. This leader will define a unified vision and roadmap that connects data infrastructure, advanced analytics, and data science, ensuring the organization scales with transaction volume while remaining secure, compliant, and cost-effective — and that every investment translates into measurable business impact. Success in this role requires close partnership with the CTO, SVP of Software Engineering, Product, and business leaders, as well as the ability to inspire, grow, and scale a world-class, multidisciplinary team. As a senior executive and visible leader, the SVP will champion a data-driven culture, foster innovation and scientific rigor, and ensure data and AI remain a competitive advantage for AXS. Responsibilities • Partner with the CTO and executive leadership to define and advance AXS' enterprise data, analytics, and AI strategy. • Own an integrated roadmap across data platforms, data science, and analytics, balancing long-term vision with near-term priorities in personalization, pricing, fraud, and reporting. • Oversee the design, build, and operation of scalable batch and real-time data pipelines and the evolution of our data lake/warehouse architecture for performance, cost efficiency, and reliability. • Lead the data science function in developing and deploying machine learning and AI models for personalization, dynamic pricing, demand forecasting, fraud detection, and customer lifetime value, with mature MLOps practices. • Build and scale the analytics function, delivering self-service BI, executive dashboards, KPI frameworks, and experimentation (A/B testing) capabilities that drive decisions across the company. • Establish and enforce data governance, quality, lineage, privacy, and responsible AI standards, ensuring compliance with relevant data privacy and payment regulations. • Build and empower a high-performing global organization of data engineers, data scientists, and analysts, fostering a culture of innovation, collaboration, and continuous learning. • Collaborate with Product, Ticketing Strategy, Marketing, Finance, AEG, and other partners to identify high-value opportunities and embed data and models into products and operations. • Drive operational excellence through best practices, disciplined execution, and process improvements that increase reliability, reduce data downtime, and shorten time-to-insight. • Communicate strategy, progress, and business impact clearly to the CTO, executive team, and board-level stakeholders. • Manage operating budgets, headcount, and vendor spend effectively, ensuring financial accountability and sustainable growth. Skills & Experience • Proven Executive Leadership: 15+ years in high-growth technology, including 8+ years leading data organizations spanning data engineering, data science, and/or analytics at scale. • Data & AI at Scale: Experience building high-volume data platforms and production ML systems supporting consumer-facing, e-commerce, or transactional businesses. • Strategic Execution: Demonstrated success defining and delivering data and AI roadmaps, managing multiple initiatives end-to-end, and scaling multidisciplinary organizations. • Technical Depth: Strong background with modern data stacks — data warehousing (Snowflake, Redshift, or BigQuery), orchestration (Airflow, dbt), streaming (Kafka, Kinesis), and cloud platforms (preferably AWS). • Data Science & ML: Deep understanding of statistical modeling, machine learning, experimentation design, and MLOps, with a track record of models that drive measurable revenue or cost outcomes. • Analytics & BI: Experience building analytics functions, KPI frameworks, and BI platforms (Tableau, Looker, Power BI, or similar) that enable data-driven decision-making at every level. • Reliability & Governance: Expertise in data quality, observability, lineage, and security practices, including compliance with data privacy and payment card standards. • Operational Excellence: Deep knowledge of Agile practices with a proven ability to optimize processes, define KPIs, and improve delivery at scale. • Global Team Leadership: Success leading distributed, diverse teams worldwide and building collaborative, high-performance cultures. • Executive Influence: Strong ability to partner with Product, Engineering, Finance, and Business Operations, translating complex data into clear business strategy for executive audiences. • Vendor & Outsourcing Management: Experience managing third-party vendors and outsourcing partnerships, ensuring quality, accountability, and alignment with strategic goals. Pay & Benefits • Compensation: $450,000 – $500,000 • Bonus: Eligible under the current executive bonus plan • Benefits: Comprehensive package including: o Medical, dental, and vision insurance o Paid holidays, vacation, and sick time o Company-paid basic life insurance + voluntary life options o Parental leave o 401(k) plan o Flexible spending and health savings accounts o Wellness offerings *Employer does not offer work visa sponsorship for this position. What’s in it for You? • Extraordinary People – we’re not kidding! • Meaningful Mission– Helping revolutionize an industry and deliver better experiences for fans and clients around the world. • Development and Learning – Opportunities for learning and leveling up through training and education reimbursement. • Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace. More about AXS AXS, a subsidiary of AEG, sells millions of tickets each year for 1600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment. To learn more about our culture and values, visit: https://solutions.axs.com/careers/ More about AEG For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer. Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations. We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles. AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description. AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law. #LI-Hybrid