Senior Product Insights Manager (R-20103)

About the role

Responsibilities

• Translate complex, incomplete, or conflicting data into actionable insights, decision frameworks, and prioritized recommendations for product and business leaders.
• Define and evolve product performance measurement frameworks, KPIs, reporting standards, data definitions, and dashboard requirements that enable consistent lifecycle and portfolio decisions.
• Partner with Product Management to inform product strategy, roadmap trade-offs, opportunity sizing, investment decisions, launch readiness, adoption, retention, and sunset or migration planning.
• Lead cross-functional initiatives to improve product reporting, data quality, insight delivery, and operational processes; identify root causes, risks, and opportunities and drive solutions through implementation.
• Deliver executive-ready narratives and presentations that communicate product health, trends, risks, opportunities, and recommended actions.
• Collaborate with Technology, Analytics, GTM, Sales, Finance, Customer Experience, and other partners to align metrics, reporting, and actions to business objectives.
• Develop and maintain scalable reporting documentation, governance practices, training materials, and self-service insight capabilities.
• Monitor industry, market, analytics, and product-operations practices; apply relevant innovations to improve decision quality and team effectiveness.
• Mentor and guide Product Insights Managers and Product Analysts; provide strategic thinking oversight and promote consistent, data-driven ways of working.
• Additional duties as assigned.