active · Approximate location

Sales Support Specialist, Hospitality

Waterworks·Danbury, CT

full timeDanbury, CT

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AT A GLANCE

Sales3+ years experienceFull TimeTravel: Travel required

Required

3+ years experience
People Leadership
Inventory Management
Sales
Project Management

Preferred qualifications are helpful, not automatic disqualifiers.

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About the role

About Waterworks When you see the world’s most inspiring homes and hotels, you invariably find Waterworks in the mix. For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more. We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large. What We Provide What gives us an edge over our competitors is our people. We work in a highly collaborative, creative environment that values each team member’s contributions to our mission. We empower our associates with extensive training, career growth opportunities, competitive salaries, bonus potential and a comprehensive benefits package including medical/dental/vision, and 401k retirement savings plan. We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day. The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion. The Role The Client Support Specialist, Hospitality\Multi Unit will partner with the sales team and leaders to achieve maximum profitability through effective order management and solving client issues, while elevating service to a true luxury brand experience. The role will own the full order lifecycle from pre-order activities through shipment. Other responsibilities include preparation for client meetings, samples, inventory transfers, processing refunds, taking payment, etc. The right candidate will be highly organized, have a passion for design, a customer-centric approach to conducting day to day business, and enjoy working in a fast-paced, environment. This is a hybrid role that requires onsite presence a minimum of 3 days per week at the Global Corporate Office in Danbury, CT.

Responsibilities

Deliver exceptional customer-centric service and order management to internal & external customers
Own order management process from pre-order through delivery
Perform operational duties to support the sales channel as needed (samples, inventory transactions, send shipments; refunds)
Support the channel’s sales efforts; quote/order entry; sample requests; processing and collecting payments
Proactively manage all new and existing open orders by working with order contacts to ensure delivery of products/orders arrive at the right time at the right place
Manage all communications between internal departments and external clients to ensure order accuracy, timely delivery and client satisfaction
Partner with CMM, Client Services, and Technical Support Team to resolve client issues in timely manner and to client’s satisfaction
Work with freight companies to track delivery of shipments and coordinate seamless deliveries to meet client’s expectations; making any necessary adjustments in accordance with the Freight Accommodations Guidelines
Complete order notes to maintain consistent communication of order status
Maintain requested delivery dates to meet client’s expectations and company guidelines
Collect deposits or balance payments on orders; arranges balance due payment before shipment
Facilitate the completion of signed terms and conditions
Respond to client inquires in a timely and professional manner
Adhere to team guidelines and values
Other duties or projects around order and project management as assigned