Sales Supervisor, SMB (R-19876)

About the role

Responsibilities

• Lead, mentor, and motivate a team of inside sales representatives to achieve and exceed sales targets.
• Monitor sales metrics and performance indicators to identify areas for improvement and implement corrective actions as needed.
• Conduct regular performance evaluations and provide constructive feedback to team members.
• Develop and maintain an active pipeline of forecasted sales to meet team quota objectives.
• Grow the revenue stream by identifying new logo opportunities, win-back opportunities and close crosssell opportunities for the team to execute.
• Managing the renewal process for small to medium businesses.
• Providing support to the team and customers by helping to resolve complex contract or usage queries and invoice disputes.
• Effectively and powerfully communicate the value proposition to the team and prospective customers through a consultative process to ensure customer growth.
• Manage regular account management activities to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies.
• Maintain consistent and accurate data in relevant CRM software (e.g. SFDC) to support forecasting.
• Additional duties as assigned.