Sales Enablement Manager (R-20079)

About the role

Responsibilities

• Act as the business and process SME for Salesforce (SFDC), owning end-to-end lead, opportunity, quote, contract, order and renewal workflows.
• Own and optimize sales-side Salesforce processes to improve sales execution, user experience and operational efficiency.
• Drive pipeline governance, opportunity management and CRM data quality to ensure accurate reporting and decision-making.
• Oversee contract-to-order processes and ensure appropriate controls around products, pricing, approvals, payment terms, contract dates and invoice schedules.
• Partner with Sales, Sales Operations, Finance, Legal, Operations, IT and implementation partners to resolve complex process, system, contract and integration issues.
• Oversee business-side Salesforce administration and support across access, profiles, permissions, queues, workflows, reports and dashboards.
• Lead business requirements gathering for Salesforce enhancements and translate business needs into functional requirements.
• Coordinate and participate in end-to-end UAT, defect tracking, Jira story validation, release sign-off and post-implementation support.
• Drive Salesforce adoption across Sales and Sales Support through structured training, process communication and ongoing enablement.
• Own and maintain SOPs, process maps, user guides, training materials and operating controls.
• Manage Salesforce-to-legal system (Apollo) handoffs and drive issue tracking and reconciliation.
• Identify process gaps and manual workarounds and drive automation, standardization and continuous process improvements.

Requirements

• 6+ years of experience.
• Bachelor’s/Master’s degree in Business Administration, Information Technology, Computer Science, Commerce or a related discipline.
• Strong hands-on experience with Salesforce (SFDC) is mandatory; Salesforce certification will be an added advantage.
• Relevant experience in Sales Enablement, Sales Operations, CRM Operations or Salesforce-driven business processes.
• Strong understanding of lead-to-order processes, including lead, opportunity, quote, contract, order and renewal management.
• Experience in CRM implementations, Salesforce enhancements, business requirement gathering and UAT.
• Strong understanding of CRM governance, pipeline management, reporting and data-quality controls.
• Experience driving process improvements, automation and standardization across sales processes.
• Strong stakeholder management skills with the ability to partner with Sales, Finance, Legal, Operations, IT and implementation teams.
• Ability to independently manage projects, priorities and cross-functional business requirements.
• Strong analytical, problem-solving and decision-making skills.
• Excellent communication, presentation and training skills with the ability to drive user adoption and change.