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Resident Services Coordinator - Jess Ranch, Apple Valley
full timeApple Valley, CA
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AT A GLANCE
Portfolio Community ManagementFull TimeRegular Full-Time
Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our
About the role
Who We Are
With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.
Action is seeking a Full-time Resident Services Coordinator to join our association Jess Ranch in Apple Valley, CA.
Job Summary
The Resident Services Coordinator is the primary point of contact for residents, ensuring a seamless and positive living experience. This role involves managing resident inquiries, maintaining access systems, coordinating common area reservations, and assisting with community events. Additionally, the Resident Services Coordinator supports the Community Manager with administrative tasks and serves as their backup in their absence. The ideal candidate is highly organized, customer focused, and thrives in a fast-paced environment.
Compensation: $24 per hour.
Schedule: Monday to Friday; 8:00 AM to 5:00 PM
Responsibilities
- Provide exceptional customer service by assisting residents with inquiries, account information, and maintenance requests.
- Manage and maintain the community access system and resident registration records.
- Facilitate and oversee common area reservations, including processing applications and coordinating event logistics.
- Conduct daily property inspections, document issues, and generate work orders as needed.
- Act as a liaison between management and residents, ensuring smooth communication and issue resolution.
- Prepare and distribute community communications, including e-blasts, bulletin postings, and resident updates.
- Coordinate and attend HOA and community events to ensure seamless execution.
- Oversee invoice coding and assist with budget tracking.
- Manage all resident move-in and move-out procedures, including documentation and coordination.
- Assist maintenance and management teams with large-scale projects.
- Support the Community Manager in preparing board packets, board meeting materials, and presentations.
- Handle all architectural submittals, conduct architectural meetings with committee members, and manage meeting minutes, notifications, and reports.
- Other duties as assigned
Benefits
- Vision
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