Product Manager - Compliance & Operational Efficiency

About the role

Responsibilities

• Own and prioritize product capabilities supporting Quest Analytics' healthcare compliance solutions.
• Develop a clear understanding of who we're solving for, what problem we're solving, and why it matters.
• Partner closely with Product colleagues leading discovery and planning to translate customer and market problems into actionable product work.
• Break complex or ambiguous problems into clear requirements, user stories, priorities, and development work.
• Maintain strong Product Management discipline throughout execution, keeping the team focused on the problem and desired outcome rather than simply delivering requested features.
• Help take product capabilities through development, delivery, launch, and ongoing optimization.
• Develop a deep understanding of customer workflows, operational processes, pain points, and desired outcomes.
• Lead workflow reviews, discovery conversations, and cross-functional working sessions.
• Use techniques such as process mapping, workflow analysis, time-and-motion analysis, and human-factors thinking to understand where time and effort are being spent.
• Identify unnecessary steps, handoffs, delays, manual work, and other sources of friction.
• Ask not only "How does this work today?" but also "Why does it work this way and does it still need to?"
• Identify opportunities to simplify, automate, eliminate, or redesign work through technology.
• Translate business and customer problems into clear context and actionable work for Engineering.
• Make sure Engineering understands both what we're trying to accomplish and why it matters.
• Partner with technical teams to evaluate options, understand constraints, make thoughtful tradeoffs, and deliver scalable solutions.
• Surface ambiguity, dependencies, risks, and unanswered questions early.
• Adjust priorities thoughtfully as new information emerges while helping protect teams from unnecessary churn.
• Keep work progressing by creating clarity and driving decisions when needed.
• Partner with Client Services, Sales, Product Marketing, Engineering, and other teams to successfully bring product capabilities to market.
• Own enablement, support readiness, and client communication as part of delivery.
• Proactively communicate priorities, decisions, progress, risks, and changes so teams are working from one accurate story.
• Surface uncertainty and risk early and use good judgment to determine when an issue requires escalation.
• Manage competing stakeholder requests by prioritizing against the customer problem and desired outcome, not simply who is asking.
• Establish baseline measurements and define success metrics before and during development.
• Measure the impact of product improvements through outcomes such as: • Time saved
• Steps eliminated
• Increased throughput
• Reduced manual work
• Improved accuracy
• Faster turnaround times
• Better customer and user experiences
• Use data and customer feedback to understand what's working and identify opportunities for continued improvement.
• Develop business cases or ROI models that connect product investments to measurable customer and business value.
• Use tools such as Claude, ChatGPT, Gemini, and other emerging technologies to accelerate research, analysis, documentation, requirements development, ideation, prototyping, and validation.
• Explore opportunities to use AI and automation to simplify or redesign customer workflows.
• Look for ways to improve internal Product development processes through AI and automation.
• Experiment with new technologies while applying strong human judgment and maintaining appropriate standards for data integrity, security, and compliance.
• 3+ years of Product Management experience in a SaaS environment, with strong experience taking product capabilities through development and into market.
• Bachelor's or Master's degree in a related field, or an equivalent combination of education and relevant professional experience.
• Strong Product Management fundamentals, including discovery, prioritization, requirements development, Agile delivery, and stakeholder management.
• Experience translating complex customer or business problems into clear requirements and actionable work for Engineering.
• Demonstrated ability to analyze workflows and identify opportunities to improve efficiency and customer experience.
• Experience using data and metrics to establish baselines and measure the impact of product improvements.
• Strong facilitation, interviewing, listening, and problem-solving skills.
• Experience partnering closely with Engineering and technical teams.
• Ability to balance competing priorities, make thoughtful tradeoffs, and drive decisions.
• Ability to influence stakeholders and create accountability without direct authority.
• Strong communication and relationship-building skills across technical and nontechnical audiences.
• Confidence challenging existing processes and assumptions while maintaining strong working relationships.
• Hands-on familiarity with AI/LLM tools and an interest in continually finding better ways to apply emerging technology.
• Self-motivation and comfort operating in a fast-moving, deadline-oriented environment.
• Healthcare technology experience, particularly working with or building products for health plans/payers.
• An understanding of how health plans operate and the challenges they face.
• Experience with healthcare compliance, network adequacy, provider networks, provider data, or healthcare analytics.
• Experience with Lean, Six Sigma, process engineering, operational excellence, or continuous improvement.
• Experience with process mapping, value-stream mapping, workflow analysis, or time-and-motion studies.
• Experience developing business cases or ROI models for product or process improvements.
• Experience using AI or automation to redesign or improve operational workflows.