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Podcast Support Specialist

slate·Remote - US ONLY
Remote · no commuteremote · full timeRemote - US ONLY

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AT A GLANCE

Supporting CastFull TimeRemote
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At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We're looking for a Podcast Support Specialist to join our small, high-impact tea

About the role

At Supporting Cast, we help your favorite podcasts—shows from leading publishers like NPR, SiriusXM, and NBC, as well as beloved independents—build sustainable businesses through paid subscriptions. We're looking for a Podcast Support Specialist to join our small, high-impact team and be the friendly, reliable voice for listeners across every show on our platform. You'll be the first point of contact for listeners who need help signing up, logging in, managing a subscription, or getting a podcast app set up correctly. This is a part-time, listener-facing role. You'll play a key part in making sure paying subscribers have a great experience.

Responsibilities

  • Respond to inbound listener questions via email (sign-up issues, login problems, billing questions, gift redemption, and podcast app setup)
  • Troubleshoot common listener issues
  • Flag recurring issues or trends in ticket volume to the team
  • Look up listener accounts and take action within policy (updating account details, issuing refunds or receipts, resolving billing discrepancies)
  • Explain how premium feeds, gifting, and subscription plans work in clear, friendly language
  • Recognize outstanding issues or platform bugs and route them to the right internal team
  • Keep internal FAQs and documentation up to date
PostedNot listed
Statusactive
CommuteDistance only

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