Ocean Gateway Associate

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity The Ocean Gateway Associate plays a critical role in Flexport’s mission to make global trade easy for everyone. Flexport today connects over 10,000 clients and suppliers across 109 countries. In this role, you’ll work in a cross-functional environment, partnering closely with our forwarding partners, ocean carriers, and trucking providers, as well as teams across the company, to achieve our common objectives. What You’ll Do Partner Performance Management • Help build the operational performance framework, processes, and tools to measure ocean partner performance across the local market • Drive performance management of Flexport’s freight forwarding partners, customs partners, and ocean carriers, using global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations • Define and refine operational performance and product adoption metrics that meet business needs, in alignment with Account Management, Global Operations, Operational Excellence, and partners • Prepare presentations and analysis for the monthly and quarterly partner review process Allocation & Operations • Use Flexport allocation tools to actively route cargo to ocean carrier contracts with optimal cost, transit time, and allocation availability • Create enablement resources so internal teams can easily ship in and out of managed territories Partner Development • Act as a trusted advisor and coach to partners, continuously identifying gaps and developing solutions focused on process standardisation for both the Flexport operations team and partners • Identify partner training needs, and design and execute training programme to drive operational quality What You’ll Bring • Bachelor’s degree with 3+ years of professional logistics or supply chain experience • Ocean export operations experience (TPEB), with shipments from East Asia to the USA and Canada • Strong commercial and business acumen, with the ability to bring a deeper level of analysis and insight to inform strategy • Ability to create data-driven insights that inform decisions and process improvements • Analytical skills and next-level attention to detail, while maintaining a macro perspective • Prior experience managing programme and initiatives from end to end • Ability to identify win-win commercial and operational opportunities • Strong ability to build relationships globally, manage different stakeholders, and influence others • Excellent communication, interpersonal, and organisational skills • Courage to challenge the status quo when logic and reason require it • A “compliance first” attitude, as we operate in a heavily regulated industry What We Offer • Competitive base salary • Quarterly performance bonus • Restricted Stock Units (RSUs) • Daily complimentary lunch • Medical insurance, including coverage for dependents • Comprehensive training on Flexport’s systems and tools • Internal career growth, with opportunities to develop and move up within Flexport’s global network Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.