Manager, Sales Support (R-19992)

About the role

Responsibilities

• Lead, coach, and develop a team of sales support specialists, setting clear priorities and service expectations and supporting individual and team performance.
• Ensure all contractual documentation is complete, accurate, and compliant with company policies and established commercial requirements.
• Support Sales teams with contract preparation, validation, processing, renewals, amendments, and related administration activities. Ensure timely execution of customer agreements to enable revenue recognition and service delivery.
• Partner with Finance, Legal, Operations, Revenue Operations, Pricing, and other stakeholders to resolve contract-related issues and prevent processing delays.
• Monitor service levels, contract turnaround times, renewal tracking, and backlog management, taking corrective action where performance falls below expectations.
• Provide regular reporting, operational insights, and recommendations to leadership teams on volumes, service performance, risks, and improvement opportunities.
• Document and improve contract administration workflows, identifying opportunities to streamline processes through intelligent automation and generative AI technologies.