Manager, Infrastructure (R6154)

About the role

Responsibilities

• Lead, coach, and develop a distributed team of infrastructure engineers and systems administrators, including specialists supporting PLM and engineering infrastructure.
• Own team capacity, resource planning, hiring priorities, workload balancing, succession planning, and development of technical leaders within the Infrastructure organization.
• Own the Infrastructure strategy, roadmap, standards, operating model, and service portfolio across on-premises, colocation, edge, lab, manufacturing, and hybrid environments.
• Oversee architecture, implementation, and operations for enterprise compute, virtualization, storage, backup, disaster recovery, Windows and Linux server platforms, and core infrastructure services.
• Provide management oversight for the infrastructure supporting Teamcenter and other mission-critical engineering platforms, partnering with application owners and vendors on reliability, capacity, upgrades, and recovery.
• Drive infrastructure modernization, automation, configuration standardization, lifecycle management, observability, and reduction of operational toil and technical debt.
• Establish priorities, project plans, service objectives, capacity forecasts, lifecycle plans, and measurable outcomes aligned with aircraft, engineering, manufacturing, and company growth.
• Ensure infrastructure services meet requirements for availability, performance, security, compliance, recoverability, and operational supportability.
• Provide management oversight for site and data-center infrastructure, including rack capacity, power and cooling, equipment lifecycle, DCIM and documentation, colocation environments, and infrastructure readiness for new facilities, expansions, relocations, and acquisitions; partner closely with Facilities and Network Engineering while maintaining clear ownership boundaries.
• Partner with Network and Cloud Platform teams on hybrid architecture, connectivity, workload placement, identity integration, and migration of shared services.
• Lead major incidents, root-cause analysis, problem management, change governance, patching and vulnerability remediation, maintenance planning, and on-call readiness.
• Manage hardware, software, licensing, support contracts, managed services, and professional-services vendors; contribute to budgets, forecasts, sourcing, and contract decisions.
• Maintain architecture, configuration, recovery, lifecycle, and operational documentation; communicate service health, project status, risks, and dependencies to technical and executive stakeholders.

Requirements

• 8+ years of progressive experience in enterprise infrastructure or systems engineering, including 4+ years leading infrastructure engineers or systems administrators.
• Broad experience designing and operating enterprise compute, virtualization, storage, backup, disaster recovery, and Windows and Linux server environments.
• Strong understanding of high availability, capacity planning, performance management, patching, vulnerability remediation, monitoring, and infrastructure lifecycle management.
• Experience supporting data centers, colocation facilities, server rooms, labs, manufacturing environments, or other distributed infrastructure at enterprise scale.
• Experience leading infrastructure modernization, automation, migrations, platform upgrades, and recovery testing with limited business disruption.
• Demonstrated ability to manage production operations, incidents, changes, service health, technical debt, and geographically distributed services.
• Strong partnership skills across Facilities, Network, Cloud, Cybersecurity, Service Delivery, application teams, and business stakeholders.
• Strong people leadership skills, including hiring, coaching, performance management, delegation, and development of senior technical talent.
• Experience managing infrastructure vendors, support agreements, professional services, budgets, forecasts, and lifecycle investment planning.
• Clear written and verbal communication skills, including executive-ready status, risk, and decision communication.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or equivalent practical experience.
• Ability to travel periodically to Shield AI locations and participate in planned after-hours work or incident response as needed.
• Experience supporting aerospace, defense, manufacturing, engineering, government contracting, or another regulated environment.
• Experience integrating infrastructure following acquisitions, site consolidations, relocations, or rapid organizational growth.
• Experience with VMware, Hyper-V, KVM, NetApp, Cohesity, Active Directory, Entra ID, infrastructure monitoring, and configuration-management tools.
• Experience supporting PLM platforms such as Siemens Teamcenter or similarly complex engineering applications and their infrastructure dependencies.
• Knowledge of CMMC, NIST 800-171, ITAR, backup immutability, disaster recovery, and controlled unclassified information environments.
• Experience with infrastructure as code, PowerShell, Python, Bash, Ansible, Terraform, or related automation practices.
• Relevant infrastructure, virtualization, cloud, security, or IT service management certifications.