Manager, Identity & Access Management

24 Hour Home Care is part of the TEAM Services Group family of companies. As a shared Talent Acquisition function, we are proud to support TEAM's recruiting efforts by helping to attract exceptional talent across the organization. TEAM Services Group (“TEAM”) is a national provider of home and personal care services and household employment solutions supporting the known caregiver model, which allows families and individuals with disabilities the freedom to choose the caregivers and service providers working with them in their homes. TEAM is a mission-driven company serving over 110,000 clients and employing over 130,000 caregivers across all 50 states. We operate in a large and growing market and have grown nearly 40% annually since inception through our relentless focus on delivering best-in-class client experience. TEAM is led by a high-performing team passionate about improving access to home-based care in America. The Role: The Associate Modern Workplace Engineer supports the daily administration, maintenance, and optimization of TEAM's modern workplace technology environment. This role assists with Microsoft 365 services, endpoint management, identity administration, and enterprise infrastructure to ensure reliable technology operations and a productive employee experience. Reporting to the Sr. Manager, Modern Workplace Engineering, the Associate Modern Workplace Engineer collaborates with IT team members to troubleshoot technical issues, maintain security and compliance standards, and support the standardization of workplace technology across the organization. Primary Responsibilities • Administer user accounts, security groups, distribution lists, and access permissions within Microsoft Entra ID (Azure Active Directory) and Microsoft 365. • Support Microsoft Intune and Windows Autopilot operations, including device provisioning, configuration profiles, application deployments, compliance policies, patching, and endpoint lifecycle management. • Assist with Exchange Online administration, including mailbox management, shared mailboxes, distribution groups, and mail flow troubleshooting. • Provide technical support and troubleshooting across Microsoft 365 services, including Teams, SharePoint, Defender, identity platforms, and managed endpoints. • Maintain technical documentation, operational procedures, and runbooks while collaborating with senior engineers on security compliance, platform standardization, and process improvements. What you Bring to the Table: Qualifications • 5+ years of progressive experience in Identity and Access Management, information security, or a related IT discipline, including at least 2 years in a leadership or management role. • Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or a related field; certifications such as CISSP, CIAM, or CISA are a plus. • Experience with enterprise IAM platforms such as Okta, Microsoft Entra ID, SailPoint, CyberArk, or equivalent solutions. • Strong knowledge of Zero Trust architecture, least-privilege principles, role-based access control (RBAC), and attribute-based access control (ABAC). • Experience developing IAM governance programs, managing access reviews, and supporting regulatory compliance and audit readiness in enterprise environments. Skills • Enterprise identity governance and access management strategy • SSO, MFA, PAM, IGA, and IAM platform administration • Security frameworks, regulatory compliance, and risk management • Strategic planning, program management, and technical problem solving • Team leadership, executive communication, and cross-functional collaboration What we Bring to the Table: • Company-sponsored medical, dental, and vision plan for employees and their dependents • 401(k) participation after 3 months of continuous service • wellness program, learning development program • life insurance, long-term disability coverage • charitable contribution matching, volunteer time off, and employee assistance program • In addition to accrued vacation time and sick time, TEAM recognizes 12 paid federal holidays 24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law. By completing this application, you are providing consent to receiving text messages from 24 Hour Come Care and associated vendors at the phone numbers provided. Message and data rates may apply. For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA). The expected California Pay Range for this position: $140,000—$170,000 USD