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Lobby Ambassador - Madrone

Action Property Management·San Francisco, CA
full timeSan Francisco, CA

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AT A GLANCE

Onsite / High Rise Community Management18+ years experienceFull TimeRegular Full-TimeHigh school diploma required

Required

  • 18+ years experience
  • People Leadership
  • Customer Service
  • High school diploma

Preferred

  • Customer Service
Preferred qualifications are helpful, not automatic disqualifiers.
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Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our

About the role

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us.  Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management is seeking a service-oriented Lobby Ambassador to join our team at Madrone, a luxury high-rise HOA community in San Francisco. We're looking for someone who has a genuine passion for hospitality, takes pride in creating memorable homeowner experiences, and understands what it means to deliver five-star, white-glove service. Our ideal candidate is warm, personable, dependable, and proactive. Someone who anticipates needs, takes ownership, solves problems with confidence, and consistently goes above and beyond. If you're someone who genuinely enjoys serving others, brings a positive attitude to work every day, and takes pride in delivering excellence, we want to meet you! Schedule: Thursday - Monday, 3:00 PM- 11:30 PM Compensation: $28.00 - $29.00 per hour

Responsibilities

  • Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
  • Maintain the appearance of the front desk area, lobby, and main elevators
  • Monitor lobby activity and maintain access control
  • Provide concierge services
  • Complete Daily Activity Report
  • Answer and direct incoming phone calls. Receive and distribute resident parcels
  • Address resident and guest concerns and questions
  • Demonstrate strong understanding of the association's governing documents

Requirements

  • Must be at least 18 years of age and successfully pass a pre-employment background check and drug screening
  • Minimum of a High School Diploma or equivalent.
  • At least 6 months of customer service experience. Hospitality, luxury retail or fine dining experience is preferred
  • Hospitality Management college students or recent graduates are highly desired
  • Polished and professional appearance and demeanor
  • Upbeat and positive team player attitude
  • Strong judgment and solutions-oriented
  • Proactive customer service approach

Benefits

  • Vision
PostedNot listed
Statusactive
CommuteDistance only

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