Legal Operations Manager

About the role

Responsibilities

• Administer and continuously improve the contract lifecycle management (CLM) platform, e-signature tools and matter management systems, driving adoption across the business.
• Design, document, and maintain repeatable workflows for contract intake, review routing, approvals, and escalations so the legal team can scale with the business.
• Manage relationships and budgets with outside counsel and legal vendors, including negotiating rates, tracking spend against budget, and reviewing invoices.
• Maintain the legal department budget, prepare spend and matter-volume reports, and build dashboards and metrics that demonstrate the legal team’s impact to the business.
• Support the end-to-end contract process, including templates, playbooks, clause libraries, and self-serve tools for the Sales and Procurement teams.
• Maintain corporate records for all legal entities, handle all statutory and annual filings, ensure corporate compliance in all jurisdictions, and respond to UBO and KYC requests independently.
• Design and maintain the department’s internal knowledge base, training materials, and onboarding resources for new hires and business stakeholders.
• Identify gaps and design process improvements, and where appropriate, take the lead in legal technology implementations and use of AI to achieve objectives.
• Keep legal documents and records accurate, organized, and easy to access; provide support to lawyers and other stakeholders.
• Bachelor’s degree in business, legal studies, or a related field; a paralegal diploma or equivalent experience is an asset. A law degree is not required for this role.
• 3–7 years of experience in legal operations, paralegal work, or a similar operational role; an in-house legal team or law firm operations background is strongly preferred.
• Hands-on experience implementing and using CLM and e-signature tools and other legal technology, including AI.
• Strong project management skills, with the ability to independently prioritize across multiple concurrent initiatives in a lean team.
• Experience managing budgets, vendor relationships, and outside counsel spend and invoicing.
• Excellent written and verbal communication skills, with the ability to work directly with lawyers and business stakeholders at all levels.
• A high degree of discretion and judgment when handling confidential and sensitive information.
• Experience building a legal operations function from the ground up in a small legal department is an asset.
• Exposure to data analytics or BI tools (e.g., Power BI, Tableau) for legal reporting is an asset.