Lead Front Desk Associate - Metropolitan

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live. Action Property Management is seeking a hospitality-driven Lead Front Desk Associate to join our team at Metropolitan, a residential high-rise community in Dallas, Texas. Shift: 3:00 PM - 11:30 PM Compensation: $27.00 - $28.00 per hour We're looking for someone who is passionate about delivering exceptional customer service, highly organized, and enjoys supporting and mentoring others. As the Lead Front Desk Associate, you'll play an important role in creating a welcoming environment for residents and guests while serving as a trusted resource for fellow team members. If you thrive in a fast-paced environment, have strong administrative skills, and take pride in creating memorable resident experiences, we'd love to meet you! What You'll Do Resident Experience & Hospitality • Deliver exceptional, personalized customer service to residents, guests, and vendors. • Serve as a primary point of contact, responding to inquiries, requests, and concerns with professionalism and genuine care. • Anticipate resident needs and help maintain a welcoming, hospitality-focused environment. • Handle escalated resident concerns and assist with identifying timely, service-oriented solutions. Team Leadership & Support • Serve as a lead and resource for Front Desk Associates, providing guidance and day-to-day support. • Assist with training and onboarding new team members, reinforcing service standards and operational procedures. • Lead by example, promoting teamwork, accountability, and a positive work environment. • Partner with onsite management to identify opportunities to improve front desk operations and the resident experience. Administrative & Operational Support • Coordinate daily front desk activities, ensuring smooth operations and consistent service delivery. • Maintain accurate records, reports, resident information, and other administrative documentation. • Manage incoming calls, emails, packages, visitor registration, and resident service requests. • Communicate important updates to fellow team members and onsite management • Support management and administrative projects and operations tasks as needed.