active · Remote
Implementation Manager
Remote · no commuteremote · full timeRemote
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AT A GLANCE
EngineeringManager level5+ years experienceFull TimeRemoteFull Time (Remote)
Required
- 5+ years experience
- People Leadership
- Sales
- Project Management
The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered
About the role
The Implementation Manager is responsible for leading end-to-end implementation of our SaaS solutions. This role partners with clients to ensure a successful onboarding experience, drives cross-functional collaboration internally, and ensures that each implementation is delivered in a timely manner and with exceptional quality. The ideal candidate brings strong project management, client management, communications skills, and has a customer-focused mindset.
Responsibilities
- Lead full lifecycle SaaS implementations—from discovery and design through configuration, testing, training, and go‑live—ensuring a smooth transition to ongoing client support.
- Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.
- Develop and maintain detailed project plans, tracking progress and proactively identifying risks, issues, and dependencies.
- Facilitate client workshops, requirements sessions, and solution discussions to understand needs, workflows, and success criteria.
- Guide clients through solution design and configuration decisions aligned with best practices.
- Ensure data integrity and system readiness prior to launch, coordinating internal resources and quality checks.
- Provide clear and consistent project status updates and proactively address risks to ensure successful outcomes.
Requirements
- 3 to 5 years' experience in SaaS implementation, project management, consulting, or related roles.
- Strong client-facing and relationship management skills.
- Demonstrated success managing complex, multi-stakeholder projects.
- Experience working with colleges, universities, or the education sector (preferred but not required).
- Proficiency in project management (planning, timelines, issue tracking, risk management).
- Excellent verbal and written communication skills, including presentations.
- Strong problem‑solving mindset with the ability to simplify complex requirements.
- Ability to understand and contribute to solution design discussions.
- Highly organized, detail‑oriented, and deadline‑driven.
- Customer‑first mindset with strong accountability and ownership.
- Familiarity with agile environments and collaboration with product/engineering teams is a plus.
- Ability to influence, lead discussions, and drive decision making with clients and internal teams.
- Collaborative working style across Sales, Product, Engineering, and Client Success teams.
- Comfortable in a dynamic, fast‑moving environment.
Benefits
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
- Dental
- Vision
- 401(k)
- PTO
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