active · Remote
Client Success Manager
Remote · no commuteremote · full timeRemote
Create a free profile to personalize salary, commute and role fit.
AT A GLANCE
Customer ServiceManager levelFull TimeRemoteFull Time (Remote)
Client Success Manager Location: Remote | Type: Full-Time | Team: Client Success PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thriv
About the role
Client Success Manager
Location: Remote | Type: Full-Time | Team: Client Success
PeopleGrove+CORE Higher Education Group is seeking a driven and dynamic Client Success Manager (CSM) to champion our higher education partners using our cutting-edge CORE product suite. If you thrive in fast-paced environments, have a passion for helping others succeed, and love turning complex challenges into meaningful outcomes, this role is for you!
About the Role
As a CSM, you’ll play a key role in retaining and growing client partnerships, serving as a trusted advisor and technical guide. You’ll collaborate across teams to ensure smooth implementation, ongoing training, and proactive client engagement. Your work directly supports student success across campuses nationwide.
Responsibilities
- Own the health of client accounts—driving retention, satisfaction (CSAT and NPS), and advocacy
- Bridge implementation to launch by configuring platforms and training users
- Lead regular client meetings and health reviews
- Respond to client inquiries with enthusiasm and precision, exceeding SLAs
- Capture insights and feedback to support product enhancements
- Represent our brand at conferences, campus visits, and webinars
- Cultivate client champions for case studies and community engagement
- Maintain meticulous records in Salesforce and Vitally
- Embrace coaching and continuously deepen your product and industry knowledge
- Conduct regular strategic meetings and business reviews to set achievable goals, track overall performance and platform adoption
- Proactively identify churn risk, and produce and execute success plans
Benefits
- Competitive salary + annual bonus
- Flexible PTO and hybrid/remote work options
- Full medical, dental, and vision coverage
- 401K with generous company match + financial planning
- Company-paid life and disability insurance
- Collaborative and purpose-driven culture
- Dental
- Vision
- 401(k)
- PTO
- Bonus
Other Jobs From This Employer
Product Operations ManagerRemote
Salary not listedClient StrategistRemote
Salary not listedDemand Generation ManagerRemote
Salary not listedEngagement ManagerRemote
Salary not listedCorporate ControllerRemote
Salary not listed