active · Approximate location
Customer Care Associate
full timeSan Diego, California
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AT A GLANCE
OperationsFull Time
Our Story We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. W
About the role
Our Story
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.
The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!
Responsibilities
- Contribute to an excellent co-worker and customer experience by helping move projects forward with good communication and excellence.
- Communication of specific client needs with teams and Management
- Processing paperwork to help each stakeholder receive their needed information.
- Communicating logistical changes and installation issues .
- Problem solving with teams locally and in other locations.
- 1+ years of Customer Service Experience
- Microsoft Office Suite experience is required. Must be able to create professional business correspondence in Word, organize tracking spreadsheets in Excel and use Outlook for communication and calendaring
- Modest or extensive construction background a plus but not required.
- High school diploma
Benefits
- Medical/Dental/Vision Insurance
- Health Savings and Flexible Spending Accounts
- Life Insurance and Disability Insurance available
- 401k with 4% company match and 100% vested
- Great Career Opportunity!
- Dental
- Vision
- 401(k)
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