active · Approximate location
Customer Care Associate
full timeOrange, CA
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AT A GLANCE
OperationsFull Time
Preferred
- 3+ years experience
- Scheduling
- Customer Service
Our Story We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. W
About the role
Our Story
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.
The San Diego based Customer Care Coordinator will help drive the flow of relationships between customers, installation teams and management. Our ideal candidate is constantly searching for ways to do things better. Every day is about seeing opportunities and building best practices! Join this fast-growing organization and make us better!
Responsibilities
- Customer Communication: Serve as the main point of contact on our Customer Care and Service lines, handling calls, emails, inboxes, and texts with a friendly, professional touch.
- Scheduling: Schedule installation appointments, service visits, and crew go-backs, keeping calendars accurate and customers in the loop.
- Customer Follow-Up: Send welcome emails, appointment reminders, and 30/60/90-day check-ins so every homeowner feels supported after the sale.
- Service & Warranty: Run virtual assessments and submit warranty claims when service issues come up.
- Project Coordination: Coordinate permits, subcontractors, parts orders, and backorders to keep projects on track.
- Problem Solving: Turn tricky customer situations into happy outcomes, escalating when needed.
- Record Management: Maintain accurate customer and project records in Salesforce.
- Additional Duties: Train and mentor teammates as you grow, and assist with other projects as assigned.
Requirements
- Experience: At least 1 year in customer service, scheduling, or project coordination; 3+ years preferred.
- Communication: Clear, friendly, professional communication in English by phone, email, and text. Bilingual Spanish skills are a strong plus!
- Customer Mindset: A genuine love of helping people and solving problems.
- Organizational Skills: Strong attention to detail and the ability to juggle multiple priorities in a fast-paced environment.
- Technical Skills: Comfort with Microsoft Office and the ability to quickly learn CRM and phone systems. Experience with Salesforce or Five9 is a plus.
- Industry Experience: Background in construction, home improvement, or customer success is a bonus.
- Work Environment: This is a full-time, in-office role based in Orange, CA office.
- Activity: Majority of time spent sitting at a desk using a computer, headset, and phone.
- Noise Level: Office setting with a moderate noise level from phone calls and team conversations.
- Lifting & Movement: Occasional bending and lifting of items up to 50 lbs.
Benefits
- Bonus
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