Concierge (16 Hour Part-Time)- 181 Fremont

About the role

Responsibilities

• Serve as the first point of contact for residents and guests entering the lobby or calling the association.
• Maintain a professional appearance and demeanor at all times.
• Communicate politely and clearly, both in person and over the phone.
• Possess a working knowledge of the Association's rules, policies, and procedures.
• Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.
• Review and update post orders regularly.
• Leave detailed pass downs for incoming shifts.
• Collaborate with the General Manager to resolve issues related to the Front Desk.
• Continuously seek to improve the service provided to clients.
• Provide exceptional customer service to all residents and guests.
• Address inquiries and concerns promptly and efficiently.
• Assist residents and guests with information about the Association's amenities and services.
• Work closely with other team members to ensure smooth operations at the Front Desk.
• Be flexible and ready to assist with tasks not strictly related to the job description when necessary.

Requirements

• Must be over 18 years of age and successfully pass a criminal background check and drug screening.
• A minimum of 1 year of customer service experience. Luxury hotel or luxury property management experience preferred.
• Experience leading a front desk team is strongly preferred.
• Polished and professional presentation and demeanor.
• Strong verbal and written communication.
• Familiar with MS Office applications.
• Team player.

Benefits

• Vision