active · Approximate location
People Operations Generalist - Compliance & Benefits
full timeAustin, TX/Akron, Ohio/Irvine, CA
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AT A GLANCE
PeopleFull Time
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul
About the role
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
Restaurant365 is adding a People Operations Generalist to the People Technology & Operations team to serve as the primary point of accountability for HR compliance and benefits administration across all operating countries. This is a hands-on, execution-focused role for someone who thrives at the intersection of employee experience, regulatory compliance, and benefits program ownership.
The successful candidate will own the benefits relationship with our benefit partners (including Sequoia), drive compliance programs end-to-end, be the first responder on Total Rewards Fresh Service tickets and Received Mail queue management and deploy AI and automation to drive efficiency and reduce manual work.
Following the expansion of People Technology & Operations to include Benefits Administration and HR Compliance, this hire closes a critical gap: owning the compliance and benefits function at the practitioner level. With open enrollment targeting early November and multi-country benefit programs in active management, the team needs a practitioner who can:
Serve as the primary compliance owner — EEO-1, FMLA/LOA, state/local employment law, I-9, background checks, SOC2 HR controls
Responsibilities
- 5+ years of progressive HR operations experience with significant hands‑on responsibility for HR Compliance and benefits administration
- Strong working knowledge of benefits operations, including life events, carrier feeds, reconciliation, and vendor management
- Experience partnering with Payroll on deductions, reconciliations, and pay‑impacting transactions
- Demonstrated ownership of multi-state or multi-country benefits programs
- Excellent communication skills and discretion when handling confidential information
- Experience serving as the primary HR compliance resource for a company with 500+ employees
- Experience leading open enrollment for 500+ employee populations
- Working knowledge of FMLA, ADA, FLSA, EEO-1, I-9, COBRA, and state-level employment regulations
- Comfortable identifying compliance gaps and drafting corrective policy without requiring a template
- Proficiency in an enterprise HRIS — Workday strongly preferred
- AI-forward mindset — actively looks for automation opportunities in repetitive HR workflows
- Operates with urgency and follows through; treats open tickets and open compliance items as risks to close
- Strong communicator who can translate compliance requirements into plain-language employee guidance
- High EQ and discretion when handling sensitive employee matters
- Comfortable working across time zones to serve a globally distributed workforce
- Full audit of benefits data feeds between HRIS and benefit partners completed; discrepancies resolved
- FreshService ticket SLAs met at ≥ 90% within 30 days of onboarding
- Compliance calendar built and owned — EEO-1, state postings, LOA tracker, I-9 audit cycle
- Sequoia relationship transitioned; open enrollment readiness confirmed with benefits partner
- Received Mail workflow documented with clear handoffs and SLA targets
Benefits
- This position has a salary range of $95,000 - $110,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
- Comprehensive medical benefits, 100% paid for employee
- 401k + matching
- Equity Option Grant
- Unlimited PTO + Company holidays
- Wellness initiatives
- 401(k)
- PTO
- Equity
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