Buyer

About the role

Responsibilities

• Manage factory and inventory purchase orders from creation through delivery, maintaining accurate pricing, quantities, dates, shipping status, supplier commitments, and supporting documentation.
• Use MRP/ERP reports, demand forecasts, and customer requirements to identify purchasing needs, recommend order quantities and delivery schedules, and maintain appropriate inventory levels.
• Review and adjust open purchase orders as needs change, including expediting, deferring, or canceling orders; proactively follow up on past-due deliveries.
• Take a lead role in inventory coordination for the concierge program, supporting product availability, order visibility, and accurate system records.
• Process purchasing requisitions for non-inventory materials and services and support purchasing requirements for new product development.
• Act as a key supplier contact, building strong relationships and tracking lead times, production milestones, order accuracy, shipping performance, and on-time delivery.
• Work with suppliers to resolve delays, discrepancies, quality concerns, and return-to-vendor issues; coordinate corrective actions and supplier performance improvements.
• Coordinate with Logistics and Distribution on cost-effective shipping and delivery issues, including international shipping and customs-related requirements as applicable.
• Partner with Accounts Payable to resolve invoice discrepancies and support accurate, timely supplier payment.
• Support sourcing activities and maintain a reliable, quality-focused, cost-effective supplier base while following company purchasing policies and procedures.
• Respond promptly to custom and special-order inquiries, providing supplier quotes, lead times, availability updates, and order status information.
• Coordinate with Sales, Client Service, Product Management, and Product Development to verify custom-order specifications, item details, and required approvals before placing orders.
• Obtain and coordinate factory images and supporting product information to facilitate client selections and approvals.
• Support the concierge program across Surfaces, Washstands, Sinks, Tubs, and Cabinetry, maintaining a high level of service while managing a high volume of requests and email correspondence.
• Communicate production and delivery milestones clearly to internal stakeholders and help resolve issues that may affect customer commitments.
• Maintain complete, accurate, and current purchasing, inventory, and program data in Infor M3, Smartsheet, and related reports and systems.
• Collaborate with Quality Assurance and Regulatory teams to support applicable Quality System and compliance requirements.
• Partner across Supply Chain, Accounting, Sales, Client Experience, Product Management, and Distribution to address issues and meet shared goals.
• Identify opportunities to improve purchasing workflows, supplier performance, data accuracy, and service; assist with special projects and other duties as assigned.

Requirements

• Bachelor’s degree in Supply Chain, Business, or a related field preferred; equivalent relevant experience considered.
• 3+ years of experience in purchasing, buying, planning, order management, or supply chain operations; manufacturing experience preferred.
• Experience working with MRP/ERP systems; Infor M3 and Smartsheet experience are advantages.
• Experience working with Surfaces is a plus
• Strong Microsoft Office proficiency, particularly Excel; familiarity with Teams and SharePoint.
• Ability to interpret forecasts and purchasing data, analyze problems, and make sound decisions within established guidelines.
• Excellent accuracy, organization, follow-through, written and verbal communication, and customer-service skills.
• Ability to manage competing priorities and work independently in a fast-paced, cross-functional environment.
• Familiarity with international shipping/customs and experience in surface materials are pluses.
• Commitment to Waterworks core values: Customer Focused, Innovative, Action Oriented, Passionate, and Respectful.
• Onsite presence at Waterworks’ Danbury headquarters three days per week. Travel may be required up to 25%

Benefits

• Dental
• Vision
• 401(k)
• PTO
• Bonus