active · Approximate location
Customer Success Manager
full timeMexico City
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AT A GLANCE
MexicoManager levelFull Time
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul
About the role
Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
The Renewal Specialist owns the commercial renewal process beginning 120 days prior to contract expiration, including CPQ Renewal Opportunity management, quote creation, and forecast accuracy.
While the Renewal Specialist owns renewal execution mechanics, pricing changes that result in contraction require documented alignment from the assigned Customer Success Manager (CSM), who retains churn accountability for their Book of Business.
The Renewal Specialist ensures:
Contraction rationale is documented in the Renewal Opportunity
Forecast adjustments reflect approved revenue changes
No renewal proceeds without cross-functional visibility
Accurate and timely records of renewal activities in CRM and ERP tools (e.g., Salesforce, CPQ systems, Intacct)
Responsibilities
- 2–4 years of experience as a Customer Success Manager, Account Manager, or in a similar client-facing role, preferably at a SaaS company.
- Experience with, or working knowledge of, accounting and/or restaurant hospitality operations is a plus.
- Comfortable managing a high-volume portfolio of accounts and multiple, competing priorities.
- Clear, professional communicator, comfortable presenting to customer stakeholders, including C-Suite.
- Working knowledge of Salesforce or another CRM.
- Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint).
- Working knowledge of AI tools, including incorporating AI into daily work, including building agents where applicable.
- Efficient and timely with deadlines and deliverables.
- Strong organizational and time-management skills; able to work independently with general supervision.
- Solid technical aptitude, with experience communicating across multiple platforms.
- Ability to travel up to 10%.
- Previous Gainsight experience or experience with another customer success management platform.
- Previous Monday.com experience or other project management software.
- Previous Freshdesk experience or other ticket management software.
Benefits
- Law Benefits
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Meal Vouchers
- 30-day Christmas bonus
- Saving Fund
- And more!
- Health insurance
- Dental
- Vision
- Bonus
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