Accounts Receivable Collections Analyst

About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year. The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us. The Opportunity We're seeking a remarkably driven Accounts Receivable Specialist to join our AR Operations department. This role is an essential team player focused on supporting daily operations while setting high standards for exceptional customer service. You'll need strong attention to detail, problem-solving ability, and effective communication with both external and internal stakeholders, as this role involves managing sensitive external relationships. You'll report to the EMEA Accounts Receivable Manager. What You'll Do Collections & Account Management • Oversee day-to-day collections efforts, managing open receivables on assigned accounts via email and phone to drive Flexport's DSO targets • Drive against targets by executing workflows and monitoring metrics daily on assigned accounts • Work on moderately difficult account assignments requiring judgement and independent recommendations • Partner with the Credit team to arrange payment schedules and collect funds on accounts in arrears Client Relationship Management • Establish relationships with key client Accounts Payable personnel, serving as the dedicated point of contact to facilitate cash collection and credit processes • Manage the allocation of requests, resolve complex client issues, and handle first-level escalations, maintaining high standards for accuracy, timeliness, and professionalism • Field general AR/AP questions from clients and assist in researching and resolving payment issues Cross-Functional Collaboration • Build and maintain effective working relationships with Credit, Account Management, Sales, Disputes, and Legal teams to drive collections and resolve past-due account issues • Partner with the AR Manager to identify opportunities to improve SOPs and processes Finance Operations • Support Finance & Accounting month-end close processes and other ad-hoc projects as needed What You'll Bring • Native-level Vietnamese and fluent English, both written and verbal, are required for this role • Advanced PC skills, including proficiency in Microsoft Office, pivot tables, VLOOKUPs, and formulas, with the ability to interpret and analyse data to make recommendations • Strong attention to detail and professional communication, with the ability to handle situations tactfully, confidently, and ethically • Ability to work both independently and collaboratively while managing multiple priorities in a fast-paced environment • Goal-oriented, proactive self-starter with excellent organisational skills • Strong problem-solving, research, and follow-up skills with both external and internal contacts • Ability to adapt to the rapid changes typical of a start-up environment • A competitive, creative drive to win over customers and internal stakeholders • Direct experience in logistics or freight forwarding is a plus. Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law. Global Data Privacy Notice for Job Candidates and Applicants Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.