Client Success Manager

About the Role At Supporting Cast, we believe in the magic of podcasting. With a deep expertise in delivering private audio for major public subscriptions like NPR, SiriusXM, and The Rest Is History, Supporting Cast also brings podcasting inside leading companies to create informed, engaged, and delighted teams. Top companies use podcasting to meet their teams where they are: inside their favorite podcast apps. Major remote and hybrid employers use podcasts to make their leadership’s voices available to employees with a tap of a button. We balance that delightful employee listening experience with the security that our clients demand: We’re SOC 2 Certified and use SSO to let employees (only employees) hear these important messages. The Client Success Manager will work with internal communication leaders inside these innovative companies to make sure their podcasts and internal communication programs are the best in the world. This is a new role, and you will be the first person on this team. That will give you a lot of flexibility and opportunity at Supporting Cast to define and expand this function. You’ll guide new partners through onboarding, help them launch, and support their ongoing content. Along the way, you’ll gain unique insight into the role that private audio can play at top employers around the world. You’ll report to the GM of Internal Podcasting.