active · Remote
Mortgage Operations - Senior Loan Closer/Funder
Remote · no commuteremote · full timePalo Alto, CA (Open to US-based Remote)
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AT A GLANCE
Home LendingSenior4+ years experienceFull TimeRemote
Required
- 4+ years experience
- Customer Service
About Wealthfront Mortgage Operations (MOps) Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation. We automate mortgage origination. We
About the role
About Wealthfront Mortgage Operations (MOps)
Wealthfront MOps is built around efficiency, critical problem-solving, and modernizing the lending experience. Our goal is a seamless, tech-enabled mortgage process. Our primary tool is automation.
We automate mortgage origination. We partner with engineers and product leaders to build systems that eliminate manual toil and deliver a self-service mortgage experience. The result: rates significantly below the national average, saving clients thousands over the life of their loans.
We're systems builders, not process followers. Team members execute high-quality mortgage processes while actively identifying opportunities to improve automation — better logic, better design, less toil.
We hire critical thinkers. We want people who don't just want better tools — they think carefully about how every tool should work. Every team member understands the "why" behind each step.
We operate as one integrated unit. We work as a single team with end-to-end fluency across the origination lifecycle. No traditional silos. This cross-functional depth is what lets us move faster, catch problems earlier, and evolve quickly.
Our interview process is intended to be insightful for you and us. We're charting a unique path in home lending, so mutual fit is a top priority. After a conversation with our recruiting team, you will complete a 15–20 minute take-home assignment. From there, you'll meet our mortgage operations leads before a cross-functional final round.
If this sounds like the right fit, we'd love to hear from you.
Responsibilities
- Serves as the final operational check for final documents and funding, managing complex disbursements and ensuring adherence to internal financial controls
- Manages the closing workflow, ensuring timely package generation, accurate fee reconciliation and adherence to TRID timelines across the team
- Prepares and reviews CDs, loan documents and escrow instructions to ensure compliance with federal, state and investor guidelines
- Manages the full funding process, executing wire requests, funding review and authorization
- Leads complex closing transactions, acting as subject matter expert on loan documentation, compliance and funding
- Utilizes expert knowledge of investor purchase conditions and post-closing QC findings to guide the team and implement preventative measures to ensure salability
- Supports post-closing functions as needed including investor condition clearing, trailing document follow-up and purchase suspense resolution
- Coordinates with title companies, escrow agents and borrowers to facilitate the closing process
- Collaborates across processing, origination, post-closing, compliance and legal to ensure adherence to evolving regulations
- Partners with engineering and vendor implementation teams on closing and funding system projects, including requirements definition, configuration validation, user acceptance testing and post-release issue triage
- Supports the team on daily closing, funding and post-closing activity, serving as the first point of triage for escalations involving title, escrow, compliance, funding and investor conditions
- Proactively maintains loan pipeline, tasks and objectives, prioritizing workload to meet critical deadlines across a high volume of loan activity with a high degree of accuracy
- Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions
- Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun
Requirements
- 4+ years mortgage loan closing and funding experience in a Senior or Team Leader capacity, including hands-on post-closing exposure such as investor conditions, trailing documents and purchase suspense resolution
- Experience in a broker or correspondent environment a plus
- Experience preparing wire orders and conducting funding authorization reviews
- Proficiency in LOS systems, document preparation software and closing platforms
- Proficiency reading and interpreting XML and MISMO files
- Working knowledge of take-out investor delivery and purchase requirements, and of warehouse line funding workflows
- Experience training and mentoring others
- Excellent customer service and interpersonal skills
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