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Support Specialist, Operations

Restaurant365·Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
full timeIrvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO

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AT A GLANCE

Customer ServiceFull Time
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Support Specialist helps Restaurant365 customers resolve questions and issues across the R365 platform.  You’ll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is ideal for someone who is detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment.

Responsibilities

  • 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred)
  • Strong communication skills (written and verbal)
  • High attention to detail and strong time management skills
  • Ability to work under pressure and stay solution-oriented
  • Comfort using ticketing systems, chat tools, and phone support workflows
  • Excel skills (sorting, filtering, basic formulas)
  • Willingness to learn new software and support processes
  • Reliable and punctual attendance in assigned shifts and workdays including providing clear and timely communication with management regarding availability and scheduling changes
  • Experience supporting SaaS business software (ERP/accounting/inventory tools a plus)
  • Restaurant industry experience
  • Bachelor’s degree in business, finance, accounting, or related field

Benefits

  • Competitive compensation package
  • Comprehensive medical benefits
  • R365 pays 100% of the premium for medical, dental, and vision insurance for employees
  • 401k + matching
  • Team member stock options
  • Flexible PTO + Company holidays
  • Wellness initiatives
  • Dental
  • Vision
  • 401(k)
  • PTO
  • Equity
PostedNot listed
Statusactive
CommuteDistance only

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