active · Remote
Join Our Talent Community: Support Analyst I
Remote · no commuteremoteRemote - US
Create a free profile to personalize salary, commute and role fit.
AT A GLANCE
Services & Support2+ years experienceRemote
Required
- 2+ years experience
About This Opportunity: We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. We’re excited to connect with passionat
About the role
About This Opportunity:
We are always on the lookout for exceptional talent to join our team! While we may not have an immediate opening for this role, we are proactively building a pool of talented professionals for upcoming opportunities. We’re excited to connect with passionate, results-driven individuals for Support Analyst I future opportunities. If this sounds like you, we’d love to hear from you!
Propel Your Career in Tech Support as a Support Analyst I at Panopto! Are you passionate about solving problems, while delivering phenomenal customer experiences? As a Support Analyst I at Panopto, you'll be the first responder in helping our users succeed. You’ll prioritize support tickets, assess issues, and collaborate with a team of experts to provide timely and effective solutions.
The role goes beyond troubleshooting, you'll have an opportunity to shape our internal Knowledge Base, ensuring customers and teammates can access the best resources. In this role, you'll gain hands-on experience in a fast-paced tech environment while growing your skills in customer support and technical troubleshooting on a fun, dynamic teamwork.
In this role, you will...
Requirements
- 0-2 years in a fast-paced, externally facing technical support role
- Ability to identify and describe issues
- Great prioritization and multitasking skills
- Great teamwork and collaboration skills
- Ability to excel in a fast-paced environment, embrace change and show good judgment
- Ability to work proactively and function in a self-directed manner when required
- Associates Degree or higher in tech related field
- Ability to take on other duties to help drive our vision, mission and align with our organization’s values.
- Software testing experience
- Video production and editing experience
- BS, preferably in Computer Science or MIS or applicable experience
Benefits
- Vision
Other Jobs From This Employer
Account Manager, AmericasRemote - US
Salary not listedJoin Our Talent Community: Account Executive, Education or EnterpriseRemote - US
Salary not listedSenior Customer Marketing ManagerRemote - US
Salary not listedSenior Project Manager (EMEA or USA)London
Salary not listedSenior Integrated Campaign Manager, Higher EducationRemote - US
Salary not listed