Client Advisor | Milan

About the role

Responsibilities

• Drive consistent sales performance by achieving and exceeding individual targets and KPIs, with a strong focus on high-value transactions and repeat business.
• Own, develop, and grow a robust and high-quality client portfolio, building long-term relationships with top-tier and high-potential local and international clients through proactive clienteling.
• Act as a Brand Ambassador, embodying AMIRI’s image, culture, and creative vision through elevated service, storytelling, and personalized engagement both in-store and off-site.
• Deliver a bespoke luxury client experience across all touchpoints, ensuring highly personalized, seamless, and consistent service.
• Demonstrate expert product and brand knowledge, communicating craftsmanship, materials, and brand narrative to strengthen the client’s emotional connection to the product.
• Proactively drive client outreach, follow-up, and appointment-based selling to sustain ongoing engagement beyond store visits.
• Support the boutique’s overall performance by collaborating with Store Management on client matters, high-level selling activities, visual standards, and operational excellence.

Requirements

• 5+ years of experience in luxury retail or high-end client service, with proven success in client portfolio development and retention.
• Demonstrated ability to manage and grow a solid, established client book with repeat and high-value clientele.
• Strong commercial mindset with a consistent track record of achieving and exceeding sales goals.
• Exceptional communication, interpersonal, and relationship-building skills, with a natural ability to create trust and loyalty.
• Deep passion for luxury, fashion, craftsmanship, and brand storytelling.
• Ability to deliver outstanding service across all channels (in-person, written, phone, digital).
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced luxury environment.
• Flexibility to work scheduled shifts, including weekends, evenings, and holidays.
• Physical ability to stand for extended periods and handle merchandise as required (lifting up to 30 lbs).
• Full adherence to company policies, procedures, and brand standards.
• Meal vouchers
• Employee discount program

Benefits

• Vision