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Manager, Renewals

Restaurant365·Mexico City
full timeMexico City

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AT A GLANCE

Customer ServiceManager levelFull Time

Required

  • Sales
Preferred qualifications are helpful, not automatic disqualifiers.
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Renewal Manager leads the Renewal Desk and owns renewal governance, forecast accuracy, and process discipline across Enterprise, Mid-Market, and Digital Success (DST) segments. This leader ensures renewal predictability, contraction visibility, and scalable automation execution while partnering closely with Sales and Customer Success leadership. This role carries operational authority over renewal forecast accuracy and renewal process compliance. This role is based in Mexico City and follows a hybrid schedule (2-3 days per week in the office). As the position supports U.S. operations, team members may be required to work on certain Mexico holidays based on business and operational needs.

Responsibilities

  • 6–10+ years of revenue lifecycle experience with commercial responsibility in SaaS, technology or other recurring revenue businesses.
  • Proven track record of meeting or exceeding renewal and retention targets (e.g. Gross Revenue Retention or Net Revenue Retention).
  • Strong and proven CPQ and analytical skills with experience in renewal forecasting ownership and reporting to leadership.
  • Experience and track record of building and managing scalable renewal processes, playbooks, and revenue-impacting workflows.
  • Strong understanding of SaaS metrics such as ARR (Annual Recurring Revenue), GRR (Gross Revenue Retention), NRR (Net Revenue Retention), and churn and expansion revenue.
  • Understanding of the customer lifecycle (onboarding → adoption → renewal → expansion).
  • Demonstrated professional proficiency in both verbal and written English to effectively communicate with global customers, internal teams, and stakeholders across various channels (email, chat, video, phone).
  • Excellent negotiation and cross-functional executive communication skills.
  • Experience leading and mentoring a team responsible for renewals or account retention with ability to coach teams on negotiation, renewal strategy, and pipeline management.
  • Ability to analyze customer usage data and identify churn risks.
  • Experience with automation or AI-enabled tools to optimize processes.
  • Ability to work a hybrid schedule with two-three days per week onsite in our Mexico City office.
  • Flexibility to support U.S. operations, including working on select Mexico public holidays based on business and operational needs
  • Institutionalizes renewal rigor
  • Eliminates forecast volatility
  • Creates executive-level renewal predictability
  • Enables CSM scale by removing administrative burden
  • Protects revenue integrity through governance oversight

Benefits

  • Law Benefits
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Meal Vouchers
  • 30-day Christmas bonus
  • Saving Fund
  • And more!
  • Health insurance
  • Dental
  • Vision
  • Bonus
PostedNot listed
Statusactive
CommuteDistance only

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