Commercial Service Coordinator

About the role

Responsibilities

• Manage intake of service requests from service customers
• Develop and maintain positive relationships with customers
• Coordinate schedules with Service Managers to ensure projects are being scheduled promptly
• Communicate scheduling updates proactively to customers throughout the project lifecycle
• Identify and develop process improvements as we look to grow our service division nationally
• Assist in the invoicing process in Jobba and Acumatica
• Manage accounts receivable (AR) for our service and residential low-slope customers
• Participate in quarterly service review meetings with our service clients
• Coordinate with internal departments to support smooth roofing service operations

Requirements

• 1–2 years of customer service experience preferred
• High School diploma or GED required
• Valid driver’s license required
• Must pass background check and pre-employment drug screen
• Strong communication skills and proven ability to build client relationships effectively
• Ability to multi-task and prioritize tasks in a fast-paced environment
• Willingness to work long hours during the busy season
• Strong organizational skills with experience or ability to learn industry software (Jobba and Acumatica)

Benefits

• Compensation of $20 to $22/hour range commensurate with experience and eligible for bonus incentive
• Medical, Dental, and Vision Insurance plans available to full-time employees
• Company Paid Life, & Short-Term Disability Insurance
• 401K Plan with Company Match
• PTO, Vacation & Paid holidays
• Weekly Pay
• Opportunities for career advancement and skill development
• Free access to on-site gym and shower
• Dental
• Vision
• 401(k)
• PTO
• Bonus