Assistant Community Manager

About the role

Responsibilities

• Assist in addressing resident inquiries, complaints, and requests in a timely and professional manner.
• Foster positive relationships with residents to enhance community satisfaction and retention.
• Plan and coordinate community events and activities to promote resident engagement.
• Assist with leasing activities, including conducting tours of the property, processing applications, and preparing lease agreements.
• Ensure accurate and up-to-date records of all leasing transactions and resident information.
• Collaborate with the marketing team to implement and track marketing campaigns and strategies.
• Maintain organized and efficient office operations, including managing correspondence, filing, and office supplies.
• Support the Community Manager in preparing reports, budgets, and other documentation as needed.
• Handle incoming calls, emails, and walk-in inquiries with professionalism and courtesy.
• Conduct regular inspections of the property to ensure cleanliness, safety, and adherence to community standards.
• Coordinate with maintenance staff to address and resolve maintenance requests and issues promptly.
• Assist in the enforcement of community policies and regulations to maintain a high standard of living for residents.
• Assist with rent collection, processing payments, and managing delinquent accounts.
• Help in preparing and reviewing financial statements and reports.
• Support the Community Manager in managing the property's budget and financial performance.

Requirements

• Previous experience in property management, hospitality, or customer service, preferably in a Class A/luxury setting.
• Strong interpersonal and communication skills with a customer-focused attitude.
• Proficiency in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Detail-oriented and proactive with a strong problem-solving mindset.
• Ability to work flexible hours, including weekends and holidays, as needed.

Benefits

• Vision