Barber Career Map
Barber Career MapFind jobs where you want to live.
active · Remote

Engagement Manager

peoplegrove·Remote
Remote · no commuteremote · full timeRemote

Create a free profile to personalize salary, commute and role fit.

AT A GLANCE

Customer ServiceManager level3+ years experienceFull TimeRemoteFull Time (Remote)Bachelor’s degree requiredTravel: 15% travel

Required

  • 3+ years experience
  • Bachelor’s degree
Preferred qualifications are helpful, not automatic disqualifiers.
Apply on Company Site

The Engagement Manager works directly with campus administrators to put account strategy into action. You're the day-to-day partner for a portfolio of institutions: running office hours, suggesting new ways to use the platform, and making sure the tools your clients rely on are b

About the role

The Engagement Manager works directly with campus administrators to put account strategy into action. You're the day-to-day partner for a portfolio of institutions: running office hours, suggesting new ways to use the platform, and making sure the tools your clients rely on are being utilized the way their institution needs them to be. You know the PeopleGrove products inside and out, and you use that knowledge to help clients get real value out of their investment. This position requires approximately 15% travel.

Requirements

  • 3+ years of experience in higher education, nonprofit, or SaaS customer success.
  • Familiarity with the PeopleGrove platform, ideally as an admin user, is a plus.
  • Comfortable discussing platform strategy and diving into technical detail, all with the same client.
  • Self-starter who strives to become a platform super-user.
  • Strong written and verbal communication skills.
  • Organized, able to manage a portfolio of clients and competing deadlines.
  • Critical thinker with a customer-first approach.
  • Proficient in Microsoft Office, Salesforce, ChurnZero, or similar CRM tools.
  • Bachelor's degree or equivalent experience.

Benefits

  • • Competitive salary + annual bonus • Flexible PTO and hybrid/remote work options • Full medical, dental, and vision coverage • 401K with generous company match + financial planning • Company-paid life and disability insurance • Collaborative and purpose-driven culture
  • Dental
  • Vision
  • 401(k)
  • PTO
  • Bonus
PostedNot listed
Statusactive
CommuteDistance only

Other Jobs From This Employer

Product Operations ManagerRemote
Salary not listed
Client StrategistRemote
Salary not listed
Client Success ManagerRemote
Salary not listed
Demand Generation ManagerRemote
Salary not listed
Corporate ControllerRemote
Salary not listed