Leasing Consultant

About the role

Responsibilities

• Perform all aspects of the leasing process in a professional, timely, and compliant manner, including responding to inquiries, pre-qualifying prospects, showing available units, processing applications, following up with applicants, and coordinating move-ins and move-outs.
• Maintain consistent communication with prospective and current residents, providing accurate information regarding availability, application requirements, leasing procedures, and next steps.
• Maintain accurate and organized leasing records, including applications, prospect activity, waitlists, occupancy information, move-in/move-out activity, and other required documentation and reporting.
• Actively support occupancy goals by following up with leads, maintaining prospect pipelines, conducting tours, assisting with outreach efforts, and helping ensure available units are ready to show and lease.
• Provide professional resident service and assist with resident questions and concerns within the scope of the position, escalating matters to the Community Manager when appropriate.
• Follow all applicable Fair Housing requirements, LPM policies, leasing procedures, and other compliance requirements. Maintain professionalism, consistency, and confidentiality when working with applicants and residents.
• Work closely with the Community Manager, Maintenance team, and other onsite employees to coordinate move-ins, move-outs, unit readiness, resident communication, and other operational needs.
• Depending on business needs and coverage, provide leasing and administrative support at Trolley Court, including assisting with prospect follow-up, applications, leasing activity, resident communication, and general office coverage.
• Maintain a professional, organized, and welcoming leasing office and contribute to a positive environment for residents, prospects, vendors, and team members.
• Perform other duties and provide operational support as assigned by the Community Manager, Regional Management, or Corporate Management.

Requirements

• Minimum 3–5 years of leasing and/or property management experience required.
• Prior experience in a multifamily, affordable housing, SRO, or similar residential environment strongly preferred.
• Strong leasing, customer service, and resident-relations experience.
• Ability to work professionally with a diverse resident population and appropriately handle sensitive or challenging interactions.
• Strong written and verbal communication skills.
• Excellent organization, follow-through, and attention to detail.
• Ability to manage multiple priorities and maintain accurate documentation in a fast-paced property environment.
• Comfortable working independently while also collaborating closely with the onsite and Corporate teams.
• Proficiency with standard computer-based administrative functions and property management systems.
• Valid driver’s license and reliable transportation.
• Successful completion of required background and drug screenings.

Benefits

• Vision