Customer Onboarding Specialist

Shape the future of Search. About BrightEdge BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape. What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career. About the Role This role requires at least 3 days onsite in our Cleveland office. Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management, and more, we provide meaningful and strategic support to our customers, helping them get the most value from our technology. As a Client Onboarding Specialist, you’ll work directly with new customers as they begin using the BrightEdge platform. You’ll lead onboarding sessions, educate customers on best practices, answer questions, and help them build a strong foundation for success. Along the way, you’ll build valuable skills in customer communication, presentation, technology, analytics, and digital marketing, with structured training and coaching to support your growth at BrightEdge.