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Senior Implementation Specialist

Restaurant365·Austin, TX/Akron, Ohio/Irvine, CA
full timeAustin, TX/Akron, Ohio/Irvine, CA

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AT A GLANCE

Customer ServiceSeniorFull Time
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Implementation Specialist is a key expert within the Professional Services team, responsible for delivering high-touch, high-complexity onboarding experiences for our most strategic customers—typically enterprise-level or multi-unit restaurant groups. This role combines advanced solution knowledge, project leadership, and customer relationship skills to ensure implementations are executed efficiently, drive rapid adoption, and set the foundation for long-term customer success. The Senior Specialist will partner closely with Project Managers, Solutions Architects, and Customer Success Managers to design and execute tailored onboarding plans that address unique customer workflows, integrations, and operational structures. Beyond direct delivery, this role serve as a mentor and quality benchmark for other Implementation Specialists, helping raise the bar on consistency, methodology, and customer experience across the team.

Responsibilities

  • 5+ years of hands-on experience in SaaS onboarding or implementation, with a proven track record of successfully guiding customers through technical setup, training, and go-live across varied business types and user groups while consistently achieving key performance metrics.
  • Experience managing complex, high-touch implementations with proven project management skills.
  • Deep understanding of multiple R365 product lines: Accounting, Operations, ExpandShare, and HIRE
  • Exceptional organizational and time management skills, with the ability to manage multiple projects simultaneously, prioritize effectively, and meet tight deadlines without sacrificing quality.
  • Excellent verbal and written communication skills, including the ability to lead client-facing trainings and translate technical concepts into clear, actionable guidance for both technical and non-technical stakeholders.
  • Highly analytical and solutions-oriented, able to assess requirements, troubleshoot issues, and make timely, data-informed decisions that support customer success.
  • Self-starter with the ability to work independently, while also demonstrating strong collaboration skills when working cross-functionally with Project Managers, Engineers, Product, and Customer Success.
  • Demonstrated coaching or mentorship experience.
  • Strong analytical and problem-solving skills.
  • Proven SaaS tool fluency, sound technical knowledge, and detail orientation.
  • Familiarity with restaurant or hospitality environments.
  • Experience in structured certification programs or internal training content.
  • Experience shaping onboarding frameworks and internal tools.
  • Comfort adapting to evolving playbooks and tools.
  • Basic understanding of accounting principles.

Benefits

  • Competitive compensation package
  • Comprehensive medical benefits
  • 401k + matching
  • Team member stock options
  • Flexible Time Off + Company holidays
  • Weekly catered lunches + snacks
  • Wellness initiatives
  • 401(k)
  • Equity
PostedNot listed
Statusactive
CommuteDistance only

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