Electronics Returns & Repair Manager

About the role

Responsibilities

• Drive customer success by leading the complete reverse logistics process for field-returned electronic assemblies from RMA authorization through repair, testing, refurbishment, and redeployment
• Manage daily depot operations to ensure safe, efficient, and high-quality repair of electronic field replaceable units (FRUs)
• Establish standardized repair, testing, and quality control procedures for all electronic assemblies
• Ensure exchange inventory is available to support rapid replacement of failed field electronics and maximize customer uptime
• Develop and manage repair technicians, test technicians, and depot support personnel while promoting a culture of operational excellence
• Drive improvements in repair turnaround time, first-pass repair yield, inventory accuracy, and overall depot productivity
• Partner with the FOA (Field Analytics) and Field Service teams to prioritize critical repairs and respond to customer escalations
• Collaborate with Engineering and Product Development to identify recurring failure modes and implement corrective actions that improve fleet reliability
• Work with Supply Chain and Supplier Quality to recover warranty costs, improve supplier performance, and maintain component availability
• Develop depot capacity plans, staffing models, repair tooling requirements, and capital investment plans to support fleet growth
• Implement Lean manufacturing principles and continuous improvement initiatives to eliminate waste and improve depot performance
• Monitor key operational metrics and communicate performance through regular business reviews and executive reporting

Requirements

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Industrial Engineering, Mechanical Engineering, or a related technical discipline
• Master's degree in Engineering, Operations Management, or Business Administration preferred
• 10+ years of experience in industrial electronics manufacturing, depot repair operations, or field service support
• Minimum of 5 years leading technical operations or repair organizations
• Experience supporting industrial power generation, distributed energy systems, automation equipment, or other mission-critical industrial products
• Experience managing reverse logistics and repairable asset programs
• Experience leading cross-functional teams across Engineering, Supply Chain, Service, and Quality
• Experience developing repair procedures, functional test processes, and quality systems
• Strong understanding of industrial electronic control systems
• Experience with PCB troubleshooting and component-level repair
• Knowledge of embedded controllers, PLCs, power electronics, and industrial communication protocols
• Familiarity with firmware management and configuration control
• Working knowledge of ERP, service management, and inventory systems
• Strong analytical and root cause investigation skills
• Experience using Lean Manufacturing, Six Sigma, or continuous improvement methodologies