Customer Success Manager

About the role

Responsibilities

• Strategic Partnership Management Act as a trusted advisor to key leadership teams across multisite healthcare clients. Understand each partner's strategic objectives deeply enough to align Circadia's capabilities to their long-term goals—not just their immediate needs. Implementation & Workflow Design Lead seamless onboarding and implementation engagements, adapting our technology to each client's operational realities. Apply a consultative lens to identify friction points and design solutions that stick. Executive Level Engagement Navigate confidently at the clinical and executive levels. Build trust quickly with CMOs, CNOs, and operations leaders—and maintain those relationships through insight, not just service. Data-Driven Advisory Leverage Circadia's predictive analytics to surface insights that matter to your partners. Turn monitoring data into a compelling story about patient outcomes, operational efficiency, and ROI. Renewal & Expansion Strategy Own the full post-sales lifecycle. Develop success strategies that drive adoption, reduce churn risk, and create organic expansion opportunities—contributing directly to forecasting and pipeline reviews. Voice of the Partner Bring field intelligence back to the product team. Your frontline perspective shapes the roadmap and ensures Circadia continues to solve real problems for real organizations.

Requirements

• 4+ years of experience in management consulting, strategic account management, or client advisory. Ideally in healthcare, med-tech, or health IT.
• Proven ability to manage complex, multi-site institutional clients or long-cycle B2B engagements.
• Executive presence: you communicate with clarity and credibility at every level of an organization.
• Consultative instincts: you diagnose before you prescribe, and you back recommendations with data.
• Comfortable owning ambiguous, high-stakes engagements and driving them to measurable outcomes.
• Willingness to travel approximately 50% within your region.
• Passion for Circadia's mission to transform patient care through intelligent monitoring and automation.