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Senior Customer Success Manager

Restaurant365·Austin, TX/Akron, Ohio/Irvine, CA
full timeAustin, TX/Akron, Ohio/Irvine, CA

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AT A GLANCE

Customer ServiceManager levelFull Time
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! As a Senior Customer Success Manager, you will manage the long-term customer relationship by becoming a trusted advisor to some of our most strategic customers. You will work with executive stakeholders and champions to provide a high level of service and ensure the most ROI for customers by ensuring the execute thoughtful product adoption across their organization. You will work cross functionally by partnering with the sales, onboarding, and product teams.

Responsibilities

  • 5+ plus years of experience as a Customer Success Manager or equivalent in SaaS based company.
  • 2-3 years of experience in accounting and or restaurant hospitality or equivalent.
  • Previous experience implementing and or supporting Restaurant 365 software.
  • Ability to travel 15%.
  • Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint.
  • Clear communicator with a professional presence.
  • The ability to manage multiple complex projects at the same time.
  • Proficient in Salesforce or other CRM.
  • Efficient and timely with deadlines and deliverables.
  • Strong organization and time-management skills. The ability to work independently without supervision.
  • Strong technical aptitude with experience communicating across multiple platforms.
  • Previous Gainsight experience or other customer success management platform
  • Previous Monday.com experience or other project management software
  • Previous Freshdesk experience or other ticket management software

Benefits

  • This position has a salary range of $96,400 - $144,600 + Bonus. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • 401(k)
  • PTO
  • Bonus
  • Equity
PostedNot listed
Statusactive
CommuteDistance only

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