Director, Customer Success- OmniChannel

Shape the future of Search. About BrightEdge BrightEdge is a leading SEO, search, and brand visibility platform helping companies understand how their digital presence drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data with AI-driven insights to help customers plan, optimize, and measure their digital marketing strategies and understand how their brand is showing up across an evolving search landscape. What sets BrightEdge apart is our people. With 400+ employees across 7 global offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged, and impact is visible. If you enjoy solving meaningful problems, working with data and technology, learning new things, and helping shape the future of digital marketing, BrightEdge is a great place to build your career. About the Role This role requires at least 4 days onsite in our Cleveland office. Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to achieve their digital marketing goals. As a Director leading our OmniChannel Customer Success team, you’ll lead the team while also serving as a hands-on customer advocate when needed. You’ll coach and develop CSMs, help shape the team’s strategy and success, and step in on complex customer challenges and escalations. Working directly with our enterprise-level customers, you’ll help drive platform adoption, solve marketing and analytics challenges, and ensure customers see meaningful value from BrightEdge.