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Project Manager, Implementation

Restaurant365·Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
full timeIrvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO

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AT A GLANCE

Customer ServiceManager levelFull Time
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Project Manager plays a pivotal role in planning, coordinating, and delivering customer onboarding projects—primarily in mid-market and select enterprise segments. This role ensures implementations are executed on time, within scope, and to R365’s quality standards, while providing a consistent, professional experience for customers throughout the process. The Project Manager partners closely with Implementation Specialists, Solutions Architects, and cross-functional teams to keep projects on track, remove blockers, and align stakeholders. While focused on individual project execution, the PM also contributes to process improvements, playbook adoption, and delivery consistency across the Professional Services organization.

Responsibilities

  • 3+ years of project management experience in SaaS, consulting, or professional services environments, with a proven ability to manage multiple concurrent projects across diverse customer segments.
  • Demonstrated success leading customer-facing projects with multiple internal and external stakeholders, ensuring on-time delivery, scope adherence, and high customer satisfaction.
  • Strong organizational and planning skills, with the ability to structure complex projects, manage competing priorities, and consistently deliver against timelines and milestones.
  • Excellent verbal and written communication skills, with the ability to lead kickoff meetings, facilitate stakeholder discussions, and clearly communicate progress, risks, and next steps to both technical and non-technical audiences.
  • Proficiency with project management methodologies and tools (e.g., Agile, Waterfall, hybrid approaches; platforms such as Monday.com, Smartsheet, Jira, or Asana) to effectively manage, track, and report on project health.
  • Proven risk management and problem-solving skills, with the ability to identify issues early, anticipate potential blockers, and drive collaborative resolution strategies that protect delivery timelines and customer outcomes.
  • Experience collaborating cross-functionally with Implementation, Solutions Architecture, Product, and Support teams to ensure alignment, address technical or operational challenges, and deliver a seamless onboarding journey.
  • Strong documentation and process discipline, ensuring accurate records of project scope, decisions, and milestones for both internal visibility and customer reference.
  • Continuous improvement mindset, with a track record of contributing to delivery playbooks, refining methodologies, and sharing feedback to enhance project execution at scale. PREFERRED QUALIFICATIONS
  • Project management certification (e.g., PMP, Scrum Master).
  • Experience in restaurant, retail, or hospitality industries.
  • Background in SaaS onboarding or customer success environments.

Benefits

  • This position has a salary range of $96,400K-$120,500K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • 401(k)
  • PTO
  • Equity
PostedNot listed
Statusactive
CommuteDistance only

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