Supply Chain Executive

About the role

Responsibilities

• Return & Ticket Operations
• Handle return tickets for demo closures, rental closures, faulty returns, replacements, and repair requests.
• Ensure timely closure of open tickets as per defined SLAs.
• Coordinate with customers, field teams and logistics partners for smooth resolution.
• Reverse Logistics & Pickup Coordination
• Accelerate return pickups by proactively coordinating with logistics partners.
• Track pickup status and ensure timely movement of return goods.
• Follow up on pending pickups and escalations.
• Inventory & Receiving Management
• Maintain inventory visibility for all returned assets.
• Support a streamlined receiving process by ensuring accurate inwarding of return materials.
• Minimize inventory discrepancies through proper reconciliation and verification.
• Faulty Returns & Assessment
• Ensure timely processing of faulty returns.
• Coordinate inspection, assessment, repair, or replacement actions.
• Ensure proper and timely assessment of returned goods.
• Data & Reporting
• Maintain record visibility for all return transactions.
• Prepare daily/weekly/monthly return and closure reports.
• Generate data-driven insights on pickup TAT, closure TAT, repair rates, replacement rates and inventory variances.
• Identify process bottlenecks and recommend corrective actions.

Requirements

• 2–5 years in operations, reverse logistics, customer support operations, warehouse returns,
• or repair/replacement management.
• Experience with asset recovery, rental equipment management, or field service coordination will be an added advantage.
• Strong coordination and follow-up skills
• Excellent communication Skill
• Experience in ticketing / CRM systems
• Inventory reconciliation and record management
• Proficiency in Excel / Google Sheets
• Analytical mindset with reporting skills
• Ability to manage multiple return cases simultaneously