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Senior Manager, Customer Success

Restaurant365·Irvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO
full timeIrvine, CA, Austin, TX, San Francisco Bay Area, CA, Denver, CO

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AT A GLANCE

Customer ServiceManager levelFull Time
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Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch resul

About the role

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too! The Senior Manager, Customer Success is responsible for the overall success of our Enterprise Customers, post implementation.  Responsibilities include overseeing and mentoring a team of Enterprise Customer Success Managers, who strive for retention, adoptions, and key metrics such as customer health and NPS.  The Senior Manager, Customer Success will work cross-functionally with key teams such as Sales, Customer Experience, CS Operations, Support, Product and Development as the voice of the end user to support success goals.

Responsibilities

  • Bachelor's degree or equivalent, Master’s degree or relevant certification a plus
  • 10+ years in a customer facing role in customer success, account management or related roles
  • A proven track record as a Senior Manager of Customer Success Managers
  • Experience supporting and maintaining Enterprise customers in a SAAS platform
  • Ability to travel 25%
  • Knowledgeable in all areas of a scalable, delightful customer Journey
  • Strong understanding of all platforms and tools used by the team and can explain them for best practice use.
  • Very organized, detail oriented, and analytical
  • Collaborative and flexible working style.
  • Ability to teach and coach effectively.
  • Efficient and timely with deadlines and deliverables.
  • Strong organization and time-management skills. The ability to work independently without supervision.
  • Salesforce experience.
  • Previous Gainsight experience or other customer success management platform
  • Previous Monday.com experience or other project management software

Benefits

  • This position has a salary range of $116,000 - $174,000. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
  • Comprehensive medical benefits, 100% paid for employee
  • 401k + matching
  • Equity Option Grant
  • Unlimited PTO + Company holidays
  • Wellness initiatives
  • 401(k)
  • PTO
  • Equity
PostedNot listed
Statusactive
CommuteDistance only

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